What payment methods are available?
DEDIwebhost.com accepts Visa, MasterCard, American Express, Discover and PayPal.

I am currently paying by credit card, how can I change to PayPal?
To change to PayPal, you must email us from your registered email address, and request to change to PayPal. Also, please provide your PayPal email account so we may update our records efficiently.

I am currently paying by PayPal, how can I change to credit card?
If you would like to by via credit card, you must fill out this credit card authorization form, https://ssl.dediwebhost.com/ccd_authorization.pdf and send it back to us with your registered email address on the form. You can either fax or email it back to us. If you are faxing, please email us beforehand to inform us of your change. If you will be emailing your form, please note the change in the same email.

I’m going to have a delay in payment, what should I do?
Please contact billing@dediwebhost.com and inform us of your situation and provide a date in which you can make your payment. After a short review of your payment history, we will either choose to accept the date in which you have provided, or insist on a different date. However, please be advised that a late fee of $10 may apply.

How much time do I have to pay for my existing order once the due date has passed?
If you are paying by PayPal, you will have 3 (three) business days from the day that we have sent the money request before your service will be terminated. If you have any problems with payment that month, please contact billing@dediwebhost.com as soon as possible to notify us.

If you are paying by Credit Card, you will have 3 (three) business days from your due date to make payment before your server will be terminated. If you have any problems with payment that month, please contact billing@dediwebhost.com as soon as possible to notify us.

Billing: Credit Card & Credit Card Authorization Form:

Where can I find the credit card authorization form?
You can find the form at this link: authorization form

Can I email the credit card authorization form back, or must I fax it?
You are more than welcome to send via email to billing@dediwebhost.com if you cannot access a fax machine.

How can I change my credit card number?
If you are changing your entire credit card number, you must resubmit a new credit card authorization form, authorization form You can either fax or email it back to us. If you are faxing, please email us beforehand to inform us of your change. If you will be emailing your form, please note the change in the same email.

What if I’m only changing my expiration date of my credit card?
You can simply email us from your registered email address with your new expiration date, and new CSC if you have been assigned one.

I’m a new customer, filling out the credit card authorization form, what should I write in the section for “IP?”
If you are a new customer, and this is your first order, simply write “New Order” in that section. We have not assigned you an IP, so you will not have to fill out that section.

I’m an existing customer filling out the credit card authorization for, what should I write in the section for “Confirmation Number?”
If you don’t remember your initial confirmation number, simply write “existing server” in that section.

Billing: PayPal:

What is your PayPal address?
Our address is: paypal@dediwebhost.com

How do I send a PayPal payment?
In order to make a payment by PayPal, you must first log onto www.paypal.com. On the home page select "Send Money". In the box "Recipient's Email" put, paypal@dediwebhost.com. For amount, put the appropriate dollar amount. For "Currency" choose USD. For "Type" select Service, for Subject put your IP (for existing customers w/ an assigned IP) or Confirmation Number (For all new orders). For subject you may leave blank. Then click “Continue”. You can double check your payment next. Then click “Submit”. You must click submit, or your payment will not go through.

I haven’t received my PayPal money request yet, what should I do?
You may go ahead and send a manual payment directly to us at: paypal@dediwebhost.com. Please remember to include your IP address and due date if you know it.

Regarding My Current Server: Cancellations:

How do I cancel a server?
To cancel a server, please follow this format and send it to billing@dediwebhost.com
Send email with registered email address, subject “Cancellation of (IP ADDRESS)”
In the body of the email please put the following:
Name:
IP Address:
Date of Cancellation:

You may cancel immediately, or at the end of your billing cycle.
NOTE: You must submit a cancellation at least 5 days prior to your billing date or a cancellation processing fee of $10 will apply.

My server has been cancelled, can I get it back up?
If your server has been cancelled and is currently offline, regardless of the reason, we cannot bring it back. Our company guidelines are very strict when it comes to cancellations, and all cancellations are final.

Regarding my Current Server: General:

How do I transfer ownership of my server?
For security reasons, please contact us directly at billing@dediwebhost.com.

How can I upgrade or downgrade my server?
Unfortunately we no longer offer upgrades or downgrades to a higher or lower server. However, you are more than welcome to order a new server from us, transfer any existing data you would like and cancel your previous server.

How can I add other options to my server?
We have many options you can choose to add to your server, such as Cpanel, Plesk, APC remote reboot, additional Ips, extra hard drives, and memory. Please check out our upgrade form. You may also choose to change your OS, which will result in an OS restore. Please note, if you would like to change your server in anyway, please submit an order form instead of contacting support directly as this can cause server malfunctions.

New Orders:

I just placed an order, how long do I have to make my payment?
If you are paying by PayPal, you should send payment as soon as possible. If not, we will send you a money request within the next business day. Please make the payment within one week of placing the order, otherwise your order will expire, and a new one must be submitted.

If you are paying by Credit Card, your card should be automatically charged unless you have given insufficient information or have been declined. In that case we will contact you. Please respond in a timely manner if you would like your server set up at the earliest time possible. You also have one week for your credit card to be charged, otherwise, your order will expire, and a new one must be submitted.

I sent in an order over the weekend, when will it be set up?
Please be advised that our business hours do not include weekends. Therefore, the earliest your server may be set up is late Monday afternoon. Please keep in mind that activation times are 1-2 business days after payment verification.

How long is the wait for server activation?
Our activation timeframe is 1-2 business days after payment has been received and verified. If you have not received any information regarding the activation of your server after 2 business days, please first check your mail, including junk/spam mail, then contact us at billing@dediwebhost.com

I have more than one server with DEDIwebhost.com, can I have my new order set up faster?
Unfortunately, all orders are set up in order of payment received. If you would like your server set up at the earliest time possible please try to make your payment as soon as possible.

Other:

What is my registered email address?
Your registered email address is the email you have submitted with your initial order form. Unless you have sent a request to change your email address, it should remain the same.

What is APC Remote Reboot?
It is a service you can purchase for your serve, which allows you to reboot your server at your disposal. There will be no need to contact reboot@dediwebhost.com. This option is an additional $20 per month.

Can I talk to a member of the support team by phone?
Currently our support team will not be able to be contacted by phone. You are more than welcome to email support@dediwebhost.com for any problems, or use our live support system that can be found on our website.

Do you have a reseller program?
Yes, we do offer a reseller program. Please contact sales@dediwebhost.com to learn more about our reseller program.

What department should I send my inquiry to?
Please be advised to only send one email to one department. Please do not send the same email to multiple departments, there may be a conflict in your request, and will take time to resolve. If you would like your question/problem finished quickly, it would be easier, and more efficient to contact just one department. Sending to all departments will not resolve your question/problem faster.

Billing: Billing@dediwebhost.com
For all billing questions, including credit card and PayPal. Also for cancellations, ownership transfers and general nonsupport related issues.

Technical/Support Questions: Support@dediwebhost.com
For support questions. If you need an OS restore, or anything changed on your account please submit an OS restore form on our upgrade section. Please DO NOT contact support AND fill out this form. This may cause a server malfunction.

Sales & Marketing Questions: sales@dediwebhost.com
For more information about reseller programs, and other future programs we may offer.